WHAT IS RAPID OUTBOUND CALL CENTERŽ ?

Rapid outbound Call CenterŽ is a B2B, or B2C outbound call center service that will call everyone on your contact list, and read a script as instructed by you. During conversation with the recipient, we can collect information using a questionnaire, or update a client record.

Our agents manually navigate past the receptionist or gatekeeper to reach every individual on your list.

Rapid outbound Call CenterŽ is a tool to enhance or replace cold calling.

WHY USE RAPID OUTBOUND CALL CENTERŽ ?

Rapid outbound Call CenterŽ liberates you from the repetitive monotony of outbound calling. Rates are charged by-the-call, NOT by the hour. Training is minimal due to our efficient setup procedures. Your program will be underway quickly.

PER CALL CHARGE RATES WILL:

•    Reduce your call center costs
•    Allow you to calculate your costs in advance
•    Keep the call center honest in terms of project duration
•    Make us responsible for staff performance

FOCUS ON WHAT YOU DO BEST. ELIMINATE MUNDANE ACTIVITIES SUCH AS:

•    dialing phone numbers
•    ringing the phone
•    waiting for an answer
•    negotiating with the receptionist
•    being put on hold
•    waiting for the right party to attend the phone
•    getting thrown into voicemail

All this costs valuable time, and increases your selling cycle time frame. Spend less time on the arduous outbound calls. Expedite your outbound campaigns with unprecedented speed. With Rapid outbound Call CenterŽ, you can make thousands of calls per day.

RAPID OUTBOUND CALL CENTERŽ COSTS LESS THAN A TRADITIONAL CALL CENTER

•    No surprise invoices since we charge per call, not by the hour, so your costs
     are predetermined in advance of your campaign.
•    No charge for reports

WHAT IS RAPID OUTBOUND CALL CENTERŽ USED FOR?

•    Follow-up to a direct mail campaign
•    Cold calling potential customers
•    Client retention and appreciation calls
•    Reminders of live events and web seminars
•    Generate sales leads and appointments
•    Event Marketing
•    Increase Web Seminar attendance
•    Expedite your client prospecting campaign by thousands of messages per day
•    Surveys and questionnaires
•    List update and maintenance

WHO CAN USE RAPID OUTBOUND CALL CENTERŽ ?

Any company wishing to maximize on their outbound phone calls can use Rapid outbound Call CenterŽ. Any company using an existing outbound call center can reduce their costs by using Rapid outbound Call CenterŽ.

WHAT OUR RAPID OUTBOUND CALL CENTERŽ OPERATORS WILL DO

Upon reaching the target recipient, our live Rapid outbound Call CenterŽ operators will read your script, inform the recipient, and gather information as instructed. Our operators will encounter and deal with:

•    Switch board receptionist
•    Personal assistants
•    Direct dial by number or extension
•    Dial by name directories
•    Being put on hold
•    Being screened by uncooperative attendants

ROCC DOES WHAT AN AUTO-DIALER SYSTEM CANNOT DO

Rapid outbound Call CenterŽ operator does what an Auto-Dialer system cannot do:

•    Every call is logged and labeled with the exact resulting outcome.
  
•    Overcome FCC regulations pertaining to auto-dialers.
  
•    Your script is delivered only to the contact name you specify, and to no one
     else. Auto dialers cannot make that selection.
  
•    If instructed, your message is re-directed to the new contact, in case the old
     contact name has changed.
  
•    Rapid outbound Call CenterŽ operator will gather information on each
     recipient, based on a questionnaire.
  

WHY USE A CALL CENTER AS A MEDIUM?

1. Your clients will appreciate a live phone call. A personal call carries more value than email or any other direct mail campaign.
   
2. Rapid outbound Call CenterŽ costs less than your employee’s base pay.
   
3. Rapid outbound Call CenterŽ is a faster campaign due to minimal training; and costs much less than your traditional call center.
   
4. Email lists are very transient. Telephone numbers are more reliable and don’t change as often; therefore your campaign will be more successful with a phone list instead of an email list.

RAPID OUTBOUND CALL CENTERŽ TELEPHONE NUMBER LISTS

We research and develop our own telephone number lists for your usage. If the list you need is not available, you can ask to have it researched at no cost to you, depending on resources. Our list research efforts can be for both business telephone number lists as well as residential telephone number lists.

FREQUENTLY ASKED QUESTIONS

1. What is Rapid outbound Call Center?

Rapid outbound Call CenterŽ is a call center with live operators that will call everyone on your contact list and deliver a script. Upon delivering a script, we can collect information from client response.

First, book your campaign
Then, record your message
Lastly, send us your phone contact list

We need a 5 day notice depending on project parameters.

We can dial thousands of calls per day.

We make our calls to satisfy your specific time frame.

This service is pre-paid, or on approved credit.

You can use your own client list, or we can help you find a marketing list

Telephone number, contact name, company name. Contact Position would be helpful, but not required.

Yes, you get a log report, and an exception report per job.
All reports are free of charge.
The reports show accurate details for every single call.

You can create your own script, or we have consultants that will help you.

As many retries as you want.

Generally 9 to 5, but we will accomodate your needs.